JFKAE - 3/21/2011 9:05 AM
I ordered a Scubapro Twinjet set of fins, They shipped them with a broken buckle on one of the fins. I emailed them to get a replacement and the strap they sent me was used looking and ALSO BROKEN! I emailed again and they said they’d inform me when they were shipping the strap again and I never got the confirmation email about a week and a half ago. I sent a follow up email 2 days ago and still nothing. I gave them props on the sending of the first replacement but after that it seems they just dropped me and don’t really care. I would have been perfectly fine if my strap the first time arrived good but it hasn’t and now I’m a bit steamed. =[
Alex